1. Introduction

Depex Technologies Pvt. Ltd., referred to as "Depex Technologies", "Depex", "we", "our" or "us", believes in delivering professional technology services with clear communication, responsible planning and practical execution. Our team makes every reasonable effort to understand the project scope, prepare a delivery plan and complete work as per the mutually approved requirements.

This Refund Policy is designed to provide a fair process for handling refund or cancellation requests while protecting Depex Technologies from claims related to completed work, client-side delays, third-party charges, scope changes, abandoned projects, rejected approvals, AI model limitations or services outside our direct control.

2. Coverage and Scope

This policy applies to services offered, managed or delivered by Depex Technologies Pvt. Ltd. It covers professional services, project-based work, resource hiring, consulting, support, managed services and technology solutions delivered under a written scope, quotation, invoice, proposal or service agreement.

• This policy does not apply to third-party websites, third-party vendors or external platforms linked from our website.
• This policy does not override any separate signed agreement, statement of work or contract that contains specific cancellation or refund terms.
• Where a specific written agreement exists, that agreement will take priority over this general policy.

3. Before Filing a Refund Request

Our first goal is to resolve project concerns through discussion, clarification, review and corrective action. Before filing a refund request, the client should contact Depex Technologies in writing and allow our team a reasonable opportunity to understand the concern and propose a practical solution.

1. Write to us at info@depextechnologies.com with your project name, invoice details and concern.
2. Share clear reasons for dissatisfaction, including screenshots, links, documents or approval references where applicable.
3. Allow Depex Technologies to review the issue and suggest correction, replacement, revision or a mutually acceptable solution.
4. A refund request should be filed only if the issue cannot be resolved through discussion and reasonable corrective action.

4. Eligibility for Refund

Each project is important to us. If the client is not satisfied with the service outcome and chooses to request a refund, Depex Technologies may evaluate the request based on the approved scope, stage of work, amount paid, work completed and reason for cancellation.

• Refunds, if approved, will apply only to the unstarted or undelivered portion of work.
• Refunds are not applicable for work already completed, delivered, approved, uploaded, configured, deployed or handed over.
• Any refund decision remains subject to Depex Technologies internal review and the applicable written agreement.

5. Non Refundable Items and Situations

Certain payments, services and situations are not eligible for refund because they involve time, effort, resource allocation, third-party costs, completed delivery or business loss.

• Deposits, booking amounts, onboarding fees, consultation charges and advance payments are non-refundable unless specifically agreed in writing.
• No refund applies to completed milestones, approved designs, delivered source code, deployed features, documentation, meetings, research, strategy or consultation work.
• No refund applies when the client changes business plans, changes mind, pauses the project, changes requirements or cancels without fault from Depex Technologies.
• No refund applies if required information, content, credentials, approvals, feedback or access is not provided by the client on time.
• No refund applies for third-party costs such as domain, hosting, cloud, plugins, themes, APIs, SSL, payment gateways, app store fees, ads budget, AI credits, SaaS subscriptions or stock assets.
• No refund applies for digital marketing, SEO, AEO, GEO, paid ads or lead generation services based on ranking, traffic, sales, leads or revenue expectations unless expressly guaranteed in writing.
• No refund applies for dedicated resource hiring, staff augmentation or hourly work for time already booked, consumed, billed or allocated.
• No refund applies for abandoned, dormant or non-responsive projects for more than 30 days from the last client communication or required action.

6. Applicability of Delivery Policy

Project timelines depend on timely communication, clear requirements, content submission, technical access, third-party approvals and client feedback. Depex Technologies is not responsible for delay caused by incomplete information, delayed feedback, changed scope, external vendors, platform restrictions or third-party service issues.

1. A project is not treated as active or valid for delivery unless agreed payments are cleared as per invoice or proposal.
2. Refund policy is not applicable if required information for successful project completion is not provided on time.
3. If delay or non-completion is caused by improper communication, delayed approvals or missing inputs from the client, it cannot be attributed to Depex Technologies.
4. If complete project information is not provided at the start or during execution, Depex Technologies is not liable to follow original delivery or refund commitments.
5. There is no compensation for delivery delay unless a separate signed agreement includes a specific penalty clause for delay.
6. Any new requirement, feature, integration, design change, API change, data migration change or compliance change may be treated as additional scope and separately chargeable.

7. AI, Automation, Digital Marketing and Cloud Services

AI, automation, cloud, hosting and digital marketing services depend on third-party platforms, data quality, model limitations, API availability, algorithm changes, content quality, client-side implementation and external market behavior. For this reason, refund eligibility for these services is limited.

8. Cancellation Rules

A project cancellation must be communicated to Depex Technologies in writing. Verbal cancellation, delayed feedback, silence, refusal to provide data or non-payment will not automatically create refund eligibility.

• Cancellation requests must be sent from the authorized client email ID used for project communication.
• The cancellation date will be the date on which Depex Technologies receives written cancellation confirmation.
• All completed work, time spent, resource allocation, third-party purchases and administrative costs may be deducted before any refund calculation.
• Once work is delivered, deployed, shared for review or approved, that portion of the project is not refundable.
• Depex Technologies may suspend work for non-payment, delayed approvals, missing information, abusive communication, legal risk or breach of agreed terms.

9. Processing of Approved Refunds

If a refund is approved after review, it will be processed using the original payment method or another mutually agreed method where possible. Refund processing may depend on payment gateway timelines, bank processing, currency conversion, tax rules and third-party payment systems.

• Approved partial or full refunds may be processed within 30 business days from the date of written refund approval.
• Payment gateway charges, bank charges, currency conversion charges, taxes, administrative costs and third-party charges may be deducted where applicable.
• Refunds will not be processed to an unrelated third-party account unless legally required or approved by Depex Technologies.
• Depex Technologies may request invoice details, payment proof, tax details or identity confirmation before processing a refund.
• Refund approval does not waive Depex Technologies rights over unpaid invoices, intellectual property, completed work or contractual remedies.

10. Limitation of Liability

Depex Technologies liability, if any, is limited to the value of the incomplete and undelivered portion of the project as defined in the approved proposal or written agreement. Depex Technologies is not liable for indirect losses, business loss, revenue loss, data loss, reputation loss, opportunity loss, third-party claims or delay-related compensation unless expressly agreed in writing.

• Refund liability applies only when the project is cancelled in writing and refund eligibility is confirmed after review.
• Depex Technologies is not responsible for losses due to services provided, services not used, delayed client action or third-party platform failure.
• Completed work, delivered files, approved milestones, deployed features and consumed resources remain chargeable.
• Any chargeback, payment dispute or legal claim raised without first following the written complaint process may be treated as a breach of this policy.

11. Abandoned or Dormant Projects

If a client does not respond, provide required information, clear pending payment or approve pending work for more than 30 days, the project may be treated as abandoned or dormant.

• No refund is offered on deposits or payments for projects abandoned or left dormant for more than 30 days.
• Reactivation of an abandoned project may require fresh timeline review, resource availability check and additional reactivation charges.
• Old estimates, delivery timelines, team allocation and previous pricing may not remain valid after project dormancy.

12. Ownership After Cancellation

Unless full payment for the relevant milestone or deliverable has been received, Depex Technologies may retain ownership of source code, designs, documents, strategy, assets, automation flows, AI configurations, prompts, technical architecture and project files created by our team.

• Work files may be released only after all approved dues are cleared.
• Third-party assets remain subject to their respective license terms.
• Unpaid or cancelled work may not be copied, reused, published, transferred or deployed without written permission from Depex Technologies.

13. Policy Updates

Depex Technologies may update this Refund Policy at any time without prior notice at its sole discretion. Clients and website visitors are requested to review this page periodically. Continued use of our website or services after an update means you accept the revised policy.

14. Quick Refund FAQs