1. Introduction

Depex Technologies Pvt. Ltd., referred to as "Depex Technologies", "Depex", "we", "our" or "us", respects privacy and handles information with reasonable care. This policy applies to data collected through our website, forms, emails, calls, online meetings, proposals, contracts, support channels, demos, software platforms and digital services.

By using our website, submitting an inquiry, sharing project details, requesting a quote, attending a meeting, using a demo or engaging our services, you agree that Depex Technologies may collect and process information as described in this policy, subject to applicable law and any written agreement signed with us.

2. Personal and Business Data We Collect

We may collect different types of information depending on how you interact with Depex Technologies. The data may be provided directly by you, collected automatically through website usage or received during a project, business or service relationship.

Contact and Identity Information

• Name, email address, phone number, company name, job title, country, city and other contact details.
• Information submitted through website forms, inquiry forms, request a quote forms, landing pages, chat tools and email communication.
• Meeting notes, call summaries, business requirements, proposal discussions and project discovery details.

Technical and Website Usage Data

• IP address, browser type, device type, operating system, referral source, visited pages, session duration and approximate location.
• Cookies, analytics identifiers, marketing pixels, form tracking, performance logs and security logs.
• Data used to protect our website from spam, cyber threats, unauthorized access, misuse and suspicious activity.

Project, Service and Account Data

• Project requirements, business workflows, sample data, user stories, design files, documents, API details and development information.
• Billing details, invoices, payment status, service records, communication history and support tickets.
• Information required for website development, app development, AI development, cloud setup, CRM, ERP, ecommerce and digital marketing services.

3. How We Use Your Data

Depex Technologies uses collected data for legitimate business, contractual, operational, technical, legal, marketing, security and service delivery purposes.

• To respond to inquiries, prepare proposals, share estimates, schedule meetings and understand project requirements.
• To provide software development, AI development, automation, cloud, cybersecurity, website, ecommerce, mobile app and digital services.
• To manage projects, create documentation, provide support, improve delivery quality and communicate project updates.
• To send service updates, business communication, newsletters, case studies, offers and marketing content where permitted by law.
• To improve website performance, user experience, content quality, SEO performance, service offerings and internal processes.
• To detect, prevent and investigate fraud, spam, cyberattacks, unauthorized usage, policy violations, payment disputes and service misuse.
• To enforce agreements, protect Depex Technologies rights, recover dues, defend legal claims and comply with lawful authority requests.

4. AI, Generative AI and Automation Policy

Depex Technologies provides AI-related services including AI agents, chatbots, voicebots, generative AI tools, RAG systems, knowledge base AI, AI workflow automation, AI SEO, data analytics and custom AI integrations. AI projects may involve prompts, files, logs, knowledge documents, APIs, datasets, vector databases and third-party model providers.

5. Client and User Responsibilities

Clients and users are responsible for the accuracy, legality and authority of the information they provide to Depex Technologies.

• You must not submit data that you do not own, control or have permission to share with Depex Technologies.
• You must not submit unlawful, harmful, discriminatory, infringing, offensive, malicious or unauthorized content.
• If Depex Technologies builds software, AI, automation, analytics or marketing systems for your users, you are responsible for your own user notices, consent, legal basis, privacy policy, cookie policy and sector-specific compliance.
• You are responsible for reviewing AI-generated content, automated decisions, emails, posts, reports, recommendations and outputs before using them publicly or commercially.
• You should remove or mask sensitive, confidential, regulated or unnecessary personal data before sharing sample data for development or testing.
• You agree not to misuse our website, forms, demos, AI tools, servers, APIs or services for scraping, spam, reverse engineering, attacks or unauthorized data collection.

6. How We Share Data

Depex Technologies does not sell personal data as a regular business practice. We may share data only where reasonably required for business operations, service delivery, security, legal compliance or with your instruction.

• With internal teams, developers, designers, project managers, support staff, quality teams and authorized personnel working on your request or project.
• With vendors, consultants, contractors, hosting providers, analytics platforms, payment processors, communication tools, CRM tools, cloud providers and AI service providers.
• With legal, tax, audit, banking, accounting, cybersecurity, insurance or professional advisors when required for business, legal or compliance purposes.
• With government authorities, courts, regulators, law enforcement or third parties when required by law, legal process or to protect the rights, safety and property of Depex Technologies.
• During a business restructuring, merger, acquisition, partnership, investment, due diligence, asset transfer or similar business transaction.

7. Cookies, Analytics and Marketing Technologies

Our website may use cookies and similar technologies to improve performance, measure traffic, understand user behavior, remember preferences, support security and improve marketing campaigns.

• Essential cookies help the website load, function and stay secure.
• Analytics cookies help us understand page visits, traffic sources, user behavior and website performance.
• Marketing cookies and pixels may help us measure campaigns, show relevant content and improve advertising performance.
• You can control cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.

8. Data Retention

We retain data only for as long as reasonably required for the purpose for which it was collected, unless a longer retention period is required for legal, tax, accounting, security, dispute resolution, backup, audit or business record purposes.

• Inquiry and communication data may be retained for follow-up, sales, support and business reference purposes.
• Project and service data may be retained during the project and for a reasonable period after completion for support, audit, warranty, dispute and legal purposes.
• Billing, invoice, tax and payment records may be retained as required under applicable financial and tax laws.
• AI logs, prompts, test records, error logs and model monitoring data may be retained where required for debugging, quality control, security and service improvement.
• Backup copies may remain in secure backup systems for a limited period before automatic deletion or overwrite.

9. Data Security

Depex Technologies uses reasonable administrative, technical and organizational measures to protect data from unauthorized access, loss, misuse, alteration or disclosure. However, no website, cloud service, email system, AI tool or internet transmission can be guaranteed to be completely secure.

• We may use access controls, password protection, secure hosting, SSL, backups, monitoring, malware checks and restricted internal access.
• Project access may be limited to authorized team members, vendors or contractors who need access for delivery or support.
• Clients are responsible for safely managing their own passwords, API keys, hosting credentials, admin accounts, payment accounts and third-party tool access.
• In case of a suspected security incident, we may investigate, restrict access, notify affected parties where legally required and take commercially reasonable corrective steps.

10. Your Privacy Rights

Subject to applicable law, you may have rights related to your personal data. These rights may vary based on your location, the nature of the data and our legal basis for processing.

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of data where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to certain processing, including direct marketing.
• Request restriction of processing or portability where applicable.
• Raise a complaint or grievance regarding privacy concerns.

We may verify your identity before responding to a privacy request. We may refuse, limit or delay a request where permitted by law, where the request is excessive, where data is needed for legal or business purposes or where disclosure may affect the rights of Depex Technologies or another party.

11. International Transfers

Depex Technologies may work with clients, vendors, cloud providers, AI providers and technology partners located in India, the United States and other countries. As a result, data may be processed or stored in countries outside your location, subject to applicable law, provider terms, contractual safeguards and business requirements.

12. Third-Party Websites and Tools

Our website and services may include links, integrations, plugins, APIs, embedded content, payment tools, analytics tools, CRM tools, social media platforms, AI providers or third-party websites. Depex Technologies is not responsible for the privacy practices, content, uptime, security, policies, pricing or actions of third-party platforms that we do not control.

13. Children and Sensitive Data

Our website and services are intended for business and professional users. We do not knowingly collect personal data from children without appropriate consent. Clients should not provide children's data, sensitive personal data, health records, financial credentials, government ID data or regulated data unless it is necessary for the project and shared through an agreed secure process.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, AI tools, legal obligations or security practices. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after an update means you accept the updated policy.

15. Quick Privacy FAQs